Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for choosing Komodo Hosting. Because Komodo Hosting provides digital web hosting and online services, we do not ship physical products to customers.

This Shipping Policy explains how orders for our digital services are delivered.

1. Digital Services Only

Komodo Hosting currently provides digital products and services, including web hosting and related online services.

No physical products are shipped by mail, courier, or other delivery services.

Therefore, customers will not receive a physical package, shipping label, or tracking number for standard hosting orders.

2. Service Delivery

After a successful purchase, your hosting service may be provisioned electronically.

Depending on the service purchased, customers may receive:

Account activation information
Hosting control-panel access
Login credentials
Server or hosting information
Domain or DNS configuration information
Setup instructions
Other information necessary to access the purchased service

Delivery information will generally be sent to the email address provided during checkout or account registration.

3. Order Processing

Most hosting orders are processed electronically after payment has been successfully received.

In some cases, additional verification or manual review may be required before an account can be activated. If additional information is required, we may contact you using the contact information associated with your order.

4. Delivery Time

Because our services are digital, there is no physical shipping time.

Hosting activation may occur shortly after successful payment. However, activation times can vary depending on the hosting plan, technical requirements, payment verification, domain configuration, or other circumstances.

If your service has not been activated within the timeframe stated during purchase, please contact our support team.

5. Email Delivery

Customers are responsible for providing a valid email address during checkout or account registration.

If you do not receive your account or activation information, please check:

Your inbox
Your spam or junk folder
Your promotional or filtered folders

If you still cannot locate the information, contact Komodo Hosting support.

6. Domain and DNS Configuration

Where applicable, domain registration, DNS changes, propagation, and third-party domain services may require additional processing time.

DNS propagation is controlled by the relevant domain and DNS infrastructure and may not occur immediately after configuration.

Komodo Hosting cannot guarantee an exact propagation time for third-party DNS systems.

7. Third-Party Services

Certain services may depend on third-party providers, domain registrars, payment processors, data centers, software providers, or other external infrastructure.

Third-party processing or technical issues may affect the timing of service activation or availability.

8. No Physical Shipping Charges

Because our products and services are delivered electronically, standard physical shipping charges do not apply to our hosting services.

If a future product or service offered by Komodo Hosting requires physical delivery, a separate shipping policy or applicable shipping information will be provided before purchase.

9. Incorrect Customer Information

Customers are responsible for providing accurate contact and account information.

Komodo Hosting is not responsible for delays caused by:

Incorrect email addresses
Incorrect account information
Incomplete registration information
Failure to verify an account
Customer-side email filtering
Other information supplied incorrectly by the customer

10. Service Availability

Once a hosting service has been activated, access may be affected by maintenance, technical issues, network interruptions, scheduled updates, security measures, or circumstances outside our reasonable control.

For information about service availability, please refer to our Terms & Conditions.